HOME INSTEAD IS LOOKING FOR A COMPASSIONATE, DEPENDABLE, & HIGH ENERGY PERSON TO ADD TO OUR TEAM!!! This position is EXTREMELY rewarding! You are the first impression of our company, so we expect professionalism! You will be the face of Home Instead! MUST A TEAM PLAYER!

The Client Advocate is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan.

Primary Responsibilities:

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Pro introductions with every new client and with every new Care Pro.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Secondary Responsibilities:
• Participate as needed in all Care Pro meetings
• Maintain regular attendance to execute job responsibilities
• Conduct Family Education sessions as needed

THIS IS AN AMAZING TEAM & WE LOOK FORWARD TO EXPANDING OUR OFFICE! IF THIS SOUNDS LIKE SOMETHING YOU WANT TO BE A PART OF…THEN APPLY NOW!!!!